Facilities Coordinator - Operations
Work Dynamics - Integrated Facilities Management
DUTIES & RESPONSIBILITIES
The FC is responsible for providing excellent customer service and creating an exceptional experience to all staff, TVCs, their guests and vendors who are their business partners.
The FC must be able to effectively communicate information verbally regarding the building, the office and its facilities, and facilities in and around the area. Additionally, it is the responsibility of the POC to maintain the cleanliness, comfort, safety, and overall appearance of their assigned area to the highest standards, either through self performance or vendors.
Create and provide memorable and exceptional experience for all clients, internal and external, in the client office:
- Ensure messaging is consistent and in line with directions given by the Supervisor.
- Respond to client inquiries and concerns promptly and with courtesy and enthusiasm.
- Build relationships by engaging clients in authentic, personable conversations.
- Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested
- Provide a positive environment where things get done
- Take ownership of customer issues and proactively seek to resolve them quickly.
- Provide end to end service; take responsibility and accountability.
- Provide exceptional communication to clients:
- Communicate effectively and correctly.
- Respond, follow up and close – both via email and in person in a timely manner.
- Maintain current/up to date knowledge of the building and office procedures and client/guest-related information
- Information about the history of the office location, and the office design concept
- Information on the facilities of the building, in the office, and of the general area
- General event management
- Reception duties
- Vendor Management
- Emergency response procedure and incident reporting.
- Patrol and check the office for cleanliness issues, safety (and security) hazards and document any irregularities:
Critical Competencies for Success:
- Proactive and positive
- Solution oriented
- Demonstrates proactive and professional approach to customer service and stakeholder engagement
- Able to interact with a wide range of client staff, including senior levels and support staff
- Able to manage conflict and balance between client and JLL requirements
- Has a customer service oriented attitude
- Leadership, Collaboration and Team Worker:
- Able to effectively lead a group of people to meet objectives, and promote open, constructive and collaborative relationships at all levels
- Able to work collaboratively and be part of a team working towards meeting deliverables
