Duties and Responsibilities
· Familiar with Global Distribution System (Galileo, Amadeus), Fare database, Scripts, Microsoft Office and other systems that are in use for reservations and ticketing
· Respond to client’s email within the Service Level Agreement (SLA)
· Knowledge of Reservation, Ticketing, Issue, Re-issue, Re-scheduling, Refund
· Handle client's documents requirements for VISA applications
· Understand the client’s needs in order to provide efficient service at all times
· Provide the most cost effective and best / optimal fare to the client with the swiftest routing that makes the travel convenient for the Client
· Handle client's feedback and escalate any complaints to the Team Leader and Manager
· Follow up and keep track of ticketing deadlines and schedule changes and inform clients
Requirements
· Fluent in English is a must
· Possesses a basic Diploma/Bachelor Degree, preferably in Travel
· Minimum 3 years of experience in the Travel Industry
· Able to communicate with a wide range of people at all levels, both within and outside the Company
· Previous experience in Marine Travel, using any GDS, and working with Airline Nett Fare products is preferable
