Key Responsibilities
· Provide a memorable experience with the highest level of responsiveness.
· Provide prompt response to source, suggest, recommend, book, and confirm printing, facilities, recreation, catering, gifts, and visa requests by providing available maps, and other materials.
· Project an approachable and professional image in personal appearance, manner, and demeanour. Maintain a clean and organized work environment.
· Attend to students, staff, faculty, visitors and resident complaints, feedbacks, concerns, requests, and suggestions promptly.
· Conduct quality assurance as a follow-up.
· Strive to resolve residential/facilities matters and/or elevate to the Residence/Facilities Manager when matters are outside scope or ability.
· Serve as information liaison to Residence/Facilities Manager.
· Maintain consistent presence at workstation.
· When so directed, participate, and assist in organising in campus-wide functions.
· Maintain a record on room reservations. Maintain professional telephone etiquette.
· Knowledgeable of current local attractions or events (concerts, theatre, sporting events, special events, and more.)
· Assist and coordinate with new move-ins as necessary.
· Provide administrative assistance to the facilities team and other assign departments when need arises.
· Implement recycling or other related cost-saving environmental programs, as approved by supervisor.
· Assist with package deliveries.
· Maintain records of students’ details, staff listing, and other data necessary for general queries.
Requirements
- Proven work experience as a receptionist, office admin, or similar role
- Diploma in Business Administration or equivalent
- Excellent communication and interpersonal skills
- Strong organizational and multitasking skills, with the ability to prioritize workload.
- Proficient in MS Office (Word, Excel, and PowerPoint)
- Experience in managing inventory and office supplies.
- Have positive attitude and professional demeanour.
