- Oversees a company’s operational workflow, inventory, equipment and people.
- Resolve operational issues and disputes promptly or prevent it from even occurring.
- Maintain constant communication with managers, staffs and merchants to ensure proper operations of the company with brief summary to the Management.
- Submit proposals or suggestions with supporting back up examples which can improve the workflow and increase profit margins within the organisation.
- Develop, implement and maintain quality assurance quality protocols.
This includes a proper on-boarding documentation process for all the departments (Operational Handbook).
- Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity.
- 5.5 workdays per week.
- Overtime when necessary.
- Strong Excel knowledge preferred and passion to go above and beyond.
