Our client is a well-established market leader in the F&B industry. They are looking for a Guest Relations Specialist to assist their team for the next phrase of their business. They are located in Central – easily accessible.
Duties:
- Proactively address customer grievances and trends across online platforms.
- Collaborate internally to align customer experiences with company brand and mission.
- Manage and optimize CRM systems for seamless integration and accurate data capture.
- Track and measure reputation management campaign success using relevant metrics.
- Implement CRM campaigns for positive online reputation, including setup and analysis.
- Analyze customer feedback to identify actionable improvements for increased loyalty.
- Provide timely responses to customer inquiries via email, social media, and phone.
- Investigate and resolve complaints in alignment with brand values.
- Collaborate with internal teams to prevent recurrent issues.
- Oversee marketing materials production and distribution.
- Manage CEO's schedule and prepare materials for meetings.
- Handle confidential information with professionalism.
- Undertake marketing administrative duties as needed.
- Prepare and present monthly customer service reports.
Requirement:
- Relevant experience
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified
- Email Address: [email protected]
- EA License No: 19C9682
- EA Personnel No: R2199158
- EA Personnel Name: Soo Wei De
