Job Objectives
The job holder will be actively engaging customers in Asia Pacific region to promote Airbus Flight Crew Training courses in various Airbus fleet (A320, A330, A350 and A380) and responsible for sales consolidation and reporting. To support overall customer care package deliverables and to achieve assigned yearly target.
Job Responsibilities:
- Adopt overall sales processes to secure flight crew training business opportunities to meet company Annual Operating Plan (AOP) target
- Closely monitor and anticipate customers training needs (short and long term) and provide customers with corresponding sales proposal/commercial offer/long term agreement that are competitive and profitable
- To perform effective contract management to ensure the commercial proposal, contract issuance and subsequent Purchase Order receipt and invoice issuance are conducted in a timely manner
- To lead & consolidate overall AATC (Airbus Asia Training Centre) monthly sales report
- To generate invoices and follow up on credit report (monthly)
- To lead and update AATC flight crew sales catalogue (yearly)
- To perform regular reviews with customers as well as participate and coordinate customer visits (yearly)
- To maintain customer relationship and awareness on competitors’ offers and assets
- Promote overall Customer Care Package (accommodation & transportation) as one stop solution for customer logistics needs
- Work closely with Marketing & Business Development, Sales Support to obtain a good level of market awareness in order to anticipate customer needs and detect any business opportunities
- Work closely with Training Operations department to understand customers before, during and after training activities with the aim of securing / enhancing customer satisfaction concerning training deliverables
- Work closely with regional Airbus Services Sales Team, Customer Support Directors and Airbus Global Account Managers (GAM) for sales activities alignment
- Supporting the Marketing & Business Development team as and when required
Job Requirements:
- At least 2-3 years’ experience in sales account management in Asia Pacific area
- Bachelor’s Degree in Business Administration, Management or a related field
- Previous experience in aviation and airline industry strongly preferred
- Basic knowledge of Contract laws and terms and conditions
- Strong interpersonal skills with all levels of stakeholders. Establish rapport with both customers and inter department staff.
- Highly self-motivated and driven. Ability to deliver work under stress and tight time frame
- Able to travel within the region for customer visits
