The Tourist Guide will leads tourists on inbound tours to places of interest, and shares information about the history and heritage. He/She brings groups of tourists to destinations in the itineraries and delivers commentaries on features of the places.
He/She is resourceful with strong communication skills, and serves as an important ambassador to the country in ensuring an unforgettable experience for tourists. He/She has strong local knowledge, and monitors the tour groups' activities to ensure the rules and regulations of establishments are followed. He/She possesses strong social skills and builds relationships with the tourists. He/She is also responsible for all aspects of tour groups' needs and addresses their problems promptly.
He/She is able to work in an outdoor environment.
Requirements
- Conduct ground recce of sites.
- Deliver commentaries to enhance tour experience through local knowledge.
- Explain tour sights to tour groups using visuals and storytelling.
- Lead tour groups according to planned itineraries.
- Perform research on sites.
- Provide feedback from tour groups to operations department.
- Provide feedback to operations department on vendor selection and performance, and itinerary management.
- Review feedback from tour groups on tour services.
- Tailor delivery of tour content and tour journeys to tour group demographics.
