- Conduct comprehensive audits of ITSM processes, focusing on areas like incident management, change management, problem management, and service request fulfillment.
- Evaluate the effectiveness of operational controls and risk management practices as they pertain to IT services and data security.
- Identify potential vulnerabilities and recommend corrective actions to ensure compliance with internal policies, industry regulations, and security best practices.
- Collaborate with IT teams, business units, and management to develop and implement process improvements and risk mitigation strategies.
- Document audit findings and recommendations in clear, concise, and professional reports.
- Stay up-to-date on the latest industry trends, regulations, and best practices in ITSM and operational risk management.
- Contribute to the continuous improvement of the IT audit program by identifying opportunities for automation and streamlining processes.
Requirements:
- BSc or MSc in IT-related subject
- Min 10 years of experience
- Strong understanding of ITSM frameworks, including ITIL principles (ITIL certification)
- In-depth knowledge of IT security best practices and relevant banking/finance industry regulations
- Proven ability to analyze complex data, identify root causes, and develop effective solutions
- Excellent communication, interpersonal, and collaboration skills
- Ability to work independently while also functioning effectively within a team environment
- Strong attention to detail and a commitment to accuracy and efficiencyProficiency in Microsoft Office Suite and project management tools
