Responsibilities
● Monitor commercial pipelines daily for new and upcoming robot deployments.
● Allocation of Service Engineers for deployment processes and adjust resource allocation as needed.
● Coordinate customer User Acceptance Tests (UAT) and manage UAT documentation.
● Organize customer training on robot handling and software platforms, including logistics.
● Preparation of necessary documentation prior to robot live operations on customer sites.
● Compile Product Performance Reports for customers on a regular basis.
● Allocate Service Engineers for routine Robot Preventive Maintenance.
● Monitor and escalate open Robot Issues to ensure timely resolution.
● Maintain accurate records of customer requests, robot performance, and issue resolutions in a ticketing system.
● Collaborate with team members to maintain an updated deployment schedule.
● Ensure timely execution and reporting of onsite activities, including issue resolution and preventive maintenance.
● Assist in the preparation of purchase order documents for robotics equipment, supplies, and services.
● Contribute to and maintain an organized system for customer support documentation, including FAQs, user guides, and troubleshooting guides.
● Undertake ad-hoc duties as required to support robot operations, including coordinating deliveries and providing operational support.
Requirements
● Diploma in engineering, business administration, or a related field.
● Preferred 2 years of experience in project coordination, operations management, or a similar role.
● Strong organizational and multitasking abilities, capable of managing multiple operational tasks concurrently.
● Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lai Jun Leong (Cedric)
EA Personnel Reg No: R21102891
