Location: Playforce, Singapore, Electronics E-commerce
Job Scope:
- Order Processing: Manage incoming orders through the online platform.
Ensure accurate entry of customer information and order details into the system.
Coordinate with the warehouse team to facilitate timely order fulfillment.
Address any order-related inquiries or issues from customers promptly and professionally.
- Inventory Management: Assist in maintaining accurate inventory records for laptops, tablets, phones, and related accessories.
Monitor stock levels and coordinate with the procurement team for replenishment as needed.
Conduct regular inventory audits to reconcile physical stock with system records.
Assist in identifying slow-moving or obsolete items for clearance or markdowns.
- Customer Service: Provide excellent customer service via email, chat, and phone channels.
Respond to customer inquiries regarding product availability, order status, shipping information, and returns/exchanges.
Handle customer complaints or concerns efficiently and escalate complex issues to the appropriate department.
- Data Entry and Reporting: Input and maintain accurate product information, pricing, and promotions in the online store platform.
Generate regular reports on sales performance, inventory levels, and customer feedback.
Assist in analyzing data to identify trends and opportunities for improvement.
- Administrative Support: Assist in general administrative tasks such as filing, scanning, and organizing documents.
Schedule meetings, appointments, and conference calls as needed.
Coordinate travel arrangements and accommodations for team members when required.
Support other departments with ad-hoc tasks or projects as assigned.
Qualifications:
- Minimum Diploma
- Previous experience in administrative support or customer service roles preferred.
- Familiarity with online retail platforms and inventory management systems is advantageous.
- Strong communication skills, both written and verbal.
- Excellent organizational and time management abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work effectively in a fast-paced, dynamic environment.
- Attention to detail and accuracy in data entry and record-keeping.
Join our team and be part of a dynamic and growing online retail business specializing in electronics!
