Job Responsibilities
System Maintenance and Configuration:
- Install, configure, and maintain hardware and software for the organization’s infrastructure.
- Monitor system performance to ensure everything runs smoothly and securely.
- Regularly update systems to provide necessary patches and upgrades.
Network Management:
- Manage network servers and technology tools.
- Set up user accounts and workstations.
- Monitor network performance and integrity.
Security:
- Ensure security through access controls, backups, and firewalls.
- Frequently review security protocols and make adjustments as needed.
- Respond to and resolve help desk requests.
Data Management:
- Oversee data storage solutions and database systems.
- Ensure data recovery and backup procedures are in place and functioning correctly.
- Manage and store backups.
Troubleshooting and Support:
- Troubleshoot issues and outages.
- Upgrade systems with new releases and models.
- Provide technical support and training to other employees.
Documentation and Policy Development:
- Develop expertise to train staff on new technologies.
- Build an internal wiki with technical documentation, manuals, and IT policies.
- Document system performance and plan for future upgrades.
Collaboration and Communication:
- Work closely with IT project managers and other technical staff.
- Collaborate with other departments to understand their technical needs and implement IT solutions.
- Report regularly on operation status.
Job Requirements
- Degree/Diploma in Computer Science/Information Technology.
- Basic knowledge of computer networks/infrastructure.
- Strong analytical and problem-solving skills.
- Good understanding and possess troubleshooting know-how on IT infrastructure and software.
- Able to handle sensitive information confidentially.
- Minimum 2 years of experience in a similar field.
- Strong knowledge of MS 365 and Azure.
