The successful candidate will be part of the lifelong learning division, and will head a team to take charge in innovating and further optimising the operational processes through use of digital systems, tools and technologies.
The job holder will play an important role in the transformation of processes, involving various divisional branches, to enhance efficiency, productivity and user experience while not comprising on governance.
The job holder will also manage the current Training Management System (TMS) and a new system that the institution is working on. This new system scheduled for completion in 2027 will integrate customer relationship management (CRM) and student management system (SMS) for the competency-based stackable micro-credential pathway. The new system will also be linked to SkillsFuture Singapore's TP Gateway and be eventually enhanced in scope to also handle CET course provisions including billing and invoicing.
The job holder will also oversee policies related to user role approvals, data governance and compliance to Personal Data Protection Act (PDPA) in our systems.
Job Responsibilities:
- Identify and evaluate opportunities for digital transformation within various processes that involve our Business Development branch, Marketing & Insights branch, Programme Management and Operations branch, Grant Services and Audit branches as well as with Finance division.
- Develop and implement digital strategies to drive process optimisation, automation, and innovation using digital systems and technologies.
- Collaborate with cross-functional teams to ensure alignment and adoption of digital solutioning.
- Manage the team involved in day-to-day operations of the existing TMS (i.e. CET+ System).
- Collaborate with Project Management Team to triage, manage and resolve issues arising from the TMS.
- Engage SSG and TMS vendor on issues pertaining to our CET+ System.
- When the new CRM/SMS System is ready for deployment after its Minimum Viable Product/Release 1 phase, to work with the vendor and Digital Transformation to eventually retire the existing CET+ System and enhance the new CRM/SMS System from Release 2 phase to incorporate CET stackable and standalone CET courses.
- Provide service support to CRM/SMS learners in their course registration and applications.
- Oversee data protection measures, data governance, processes and policies in the division and work with Marketing & Insights branch and Digital Transformation Office on issues related to PDPA to strengthen division’s compliance to PDPA and migitate data risks.
- Oversee data patch policies and administration management to maintain data integrity and security in our existing TMS and future CRM/SMS system.
- Stipulate and streamline user roles and access controls in various systems.
- Manage and approve user access permissions and roles in our TMS system.
- Work with the team to ensure compliance with security and privacy regulations.
- Implement digital certification process using OPENCERT platform working with IT Division and Registrar’s Office, so as to issue temper-proof CET certificates for all courses offered and run by the division.
- Lead, mentor, and motivate a small team responsible for various work functions under the branch.
- Set performance goals, conduct regular performance reviews, and provide professional development opportunities.
- Foster a collaborative and innovative team culture.
- Work with other Group/Branch heads within the division and with other corporate divisions including IT Division to achieve common goals and project objectives.
- Support any other administrative duties or projects as required and assigned.
Requirements
- A Bachelor’s Degree in Computer Science, Infocomm Technology, Computer or other related Engineering,
- Experience in digital transformation, process optimisation/improvement, and technology adoption is highly desirable.
- Experience with Training Management Systems and data management is also highly desirable.
- Experience in collaborating with multiple stakeholders is a plus.
- Partcipated in IT projects as business user, providing requirements and analysis, working with IT vendors and testing of final product, and having strong analytical, conceptualisation and problem-solving skills on IT systems.
- Strong project management, leadership and communication skills.
- Understanding of data security and compliance regulations.
- Comfortable working in a fast-paced, busy, and somewhat stressful environment while working under pressure and meeting deadlines.
Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.
• JonDavidson Pte Ltd • EA Lic-22S1412 • MOM Reg No-R1440770 •
