About the Role:
We are seeking a detail-oriented and proactive Program Coordinator to manage our daily, weekly, and monthly educational activities. This role requires excellent organizational skills, the ability to multitask effectively, and strong communication skills in both English and Chinese. The ideal candidate will ensure that our programs run smoothly and efficiently, maintaining high levels of satisfaction among customers and staff.
Responsibilities:
- Daily:Check daily lessons each morning and make necessary arrangements.
Liaise with customers and coaches regarding lesson schedules, delays, or weather-related issues.
Update attendance records and ensure they are accurate.
Provide end-of-day conclusions and updates.
- Weekly:Prepare and distribute the weekly schedule before Monday to ensure a smooth teaching process for coaches.
Maintain updated and accurate attendance records.
Generate weekly reports on actual and attended lessons using our backend platform.
Manage invoicing, including follow-ups on unpaid invoices and processing new invoices.
Participate in weekly meetings with the team and stakeholders.
- Monthly:Tally coaches’ hours and process claims.
Maintain accurate and up-to-date attendance records.
Generate detailed monthly reports on lesson attendance and activities.
Handle invoice follow-ups and new invoice processing.
Qualifications:
- Proficiency in both English and Chinese (written and spoken).
- Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Experience in administration or program coordination is preferred.
- Familiarity with standard office software and backend platforms.
We Offer:
- A competitive salary and benefits package.
- Opportunities for professional development and growth.
- A dynamic and supportive team environment.
