Job Description & Requirements
Minimum 4 years EUCD Support, ICT End User Computing or Service Desk Agent experience with networking and system administration background
• Possess excellent communication skills to demonstrate and present the solution to the Customer, and the solution will also be made available for future troubleshooting and analysis recorded in proper documentation.
• Possess knowledge in IT networking and LAN to troubleshoot computer problems
• Possess at least one (1) of the following certifications or equivalent
(i) Microsoft related certification
(ii) CompTIA A+ related certification
Job Responsibilities: *applicable to both L1 and L2 engineers
(a) Image build management;
(b) Administration and configuration;
(c) End-user account management;
(d) End-user device hardening and lockdown;
(e) Trouble-shooting and problem resolution; and
(f) End-user briefings & awareness service.
Type of EUCD includes:
(a) Desktops;
(b) Notebooks;
(c) Mobile Devices (e.g. iPad, iPhone or equivalent);
(d) Printers, including multi-function devices (i.e. printers, scanners and fax devices); and
(e) Other peripherals (e.g. external hard drives, mouse, smart-card readers, monitors, docking stations).
