Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work here:
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
You’ll help us deliver excellent service to our partner brands by performing these tasks:
- Attend to phone-in enquires and/or emails and correspondences from the Public and provide personalized services to customers in a timely, efficient and professional manner
- Handling and managing of escalation issues in a proficient manner
- Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Diploma or GCE ‘O’ Level with at least 1 year of experience in the Contact Centre industry
- Effectively bilingual and articulate with a strong command of spoken and written English
- Proficient in MS Office applications with excellent keyboard skills
- Possess good customer handling skills with a positive mindset
- Team player who is able to adapt in a fast paced environment
- Strong time management skills and motivation to exceed expectations.
- Comfortable working with computers and multiple systems.
