Workplace location: Yishun
Job Duties:
· Responds to customer inquiries, acts as liaison with other internal business groups.
· Responsible for scheduling Onsite Field Service Engineers and Authorized Service Providers (ASP) to install, repair or maintain and other applicable instruments.
· Works closely with Sales and Support Organizations, Customer Operations Center, Support Parts Logistics and Authorized Support Providers to ensure timely delivery of services to our customers.
· Provides administrative support for the Service Contact Center, including call management, document creation and office automation.
· Works in strong partnership with Technical Remote Support Engineers and has direct responsibility of meeting contractual response times on all assigned tasks.
· Provides substitute support to the scheduling team in handling customer facing issues, when necessary.
- Other administrative duties as assigned
Job Requirements:
· Diploma or degree holder with 1-2 years relevant experience . Ability to manage a highly pressurized and demanding multitasking environment on a daily basis, responding to sudden changes of priority and to management escalations with immediate solutions.
· Strong planning and organization skills.
· Knowledge of Microsoft Office Suite and relevant SAP modules.
· Effective communication skills – verbal, written and listening (English).
· Ability to work independently and without direct supervision.
