KEY RESPONSIBILITIES
- Monitor and maintain the company’s network infrastructure, ensuring optimal performance and security.
- Troubleshoot network connectivity issues and implement solutions promptly.
- Provide technical support for company-wide software applications and hardware to end-users.
- Assist end-users with software installations, configurations, and troubleshooting.
- Collaborate with software vendors to resolve complex application-related issues.
- Manage and maintain servers, perform routine maintenance tasks such as updates, backups and security patches.
- Monitor server performance and respond to server-related incidents promptly.
- Conduct training sessions for employees on IT best practices, security protocols and software usage.
- Create and maintain documentation for IT procedures, troubleshooting guides and user manuals.
- Implement and enforce security protocols to safeguard the company’s IT assets and data.
- Coordinate with IT vendors and service providers to procure hardware, software, and support services.
- Maintain an inventory of IT assets, including hardware and software licenses.
- Provide after office hour support when necessary
