x
Get our mobile app
Fast & easy access to Jobstore
Use App
Congratulations!
You just received a job recommendation!
check it out now
Browse Jobs
Companies
Campus Hiring
Download App
Jobs in Singapore   »   Jobs in Singapore   »   Engineering Job   »   Desktop Engineer
 banner picture 1  banner picture 2  banner picture 3

Desktop Engineer

Matrix Process Automation Pte. Ltd.

Matrix Process Automation Pte. Ltd. company logo

Requirement

To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to achieve customer’ expectation.

Polite and professional in handling all calls, email queries and requests.

Log all reported incidents using the incident ticketing tool.

Provide first level support to troubleshoot and resolve technical issues.

Accurate assessment / resolution of problems.

Regular updates for follow up actions & incident status.

Escalate of incidents to appropriate second level support in accordance to escalation matrix as per work instructions.

Shift works and weekend duty required

Diploma and Degree in Information Technology or minimum 1 year IT Desktop support experience serving government agencies preferred. Strong computer skills and the ability to trouble shoot and diagnose the root cause for first line resolution or further escalation to the correct support team for resolution within the stipulated SLA.



Sharing is Caring

Know others who would be interested in this job?

Similar Jobs
Mechanical Design Engineer
Mattson Technology Singapore Pte Ltd
Quick Apply
Mechanical Specialist
The Lycra Company Singapore Pte. Ltd.
Quick Apply
Assistant Engineer - Electrical
Encasa Asia Employment Services Pte Ltd
Quick Apply
IQA Engineer
Activate Interactive Pte Ltd
Quick Apply
Systems Engineer
Activate Interactive Pte Ltd
Quick Apply
Systems Engineering Specialist, Cortex
Palo Alto Networks
Quick Apply
Associate Engineer (IOC)
Enggsol Pte. Ltd.
Quick Apply
Senior/Research Engineer (MCF Group/AFST Division), SIMTech
A*star Research Entities
Quick Apply
Senior/Research Engineer (MCF Group/AFST Division), SIMTech
A*star Research Entities
Quick Apply
Mechanical Design Engineer (Semiconductor, Die Sorter)
Recruit Expert Pte. Ltd.
Quick Apply