ROLE AND RESPONSIBILITIES
- Ensure that the business application systems supported by IT shared service are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
- Ensure that all communication is logged into Ticketing System promptly and completely.
- Manage application configuration and upgrades, and problem analysis and resolution for complex application problems, in conjunction with the users and external application and service suppliers when necessary.
- Administrator and resolve application issues, provide updates and perform root cause analysis.
- Supervise all alerts related to application and system procedures and provide services proactively.
- Manage application projects and assist users to run their application projects, providing technical and project management input when required.
- Improve application functionality and performance and provide suggestions for system and business improvements.
- Analyse user processes and produce data and process flow diagrams as well as recommendations for improvements.
- The post holder may be required to respond to out-of-hours application support requests.
- Develop procedures and documentations for application support.
- Develop and maintain interfaces, exports and imports, and ensure their smooth running when required.
- System configuration, scripting and new user administration as required.
- Proactively manage data quality in systems.
- Analyse user processes and produce data and process flow diagrams as well as recommendations for improvements. Work with departments to design and implement more effective business processes.
- Manage interfaces, defined operational system processes and data extracts.
- Undertake any other duties of a similar level and responsibility as may be required.
JOB REQUIREMENTS
- Bachelor’s Degree in Software Development, Information Technology, or related field
- 3+ years’ experience in an IT Application Analyst role or related to information technology
- Minimum 2-3 years of experience, in the world of retail/luxury, and point of sales management solutions (Cegid, SAP Retail, Retail Pro)
- Technical knowledge in SQL, PL/SQL database and in the field of ERP is mandatory
- Proven ability to work independently and as a team member
- Motivated with excellent communication and interpersonal skills
- Ability to be flexible and work analytically in a problem-solving environment
HOW TO APPLY:
Interested applicants, please submit your updated resume in PDF/ MS Word format via Apply Now for immediate processing. Do include your availability, last drawn & expected salary.
**We regret that only shortlisted candidates will be notified. Thank you.
Ashlynn | R21100397
