JOB SUMMARY
DUTIES AND RESPONSIBILITIES
· Register hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and procedures
· Select and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or groups
· Work closely with Housekeeping to ensure that special requests are met and follow up accordingly
· Ensure that all guest information is correctly updated into Property Management System and maintained in an organized manner
· Utilize the Property Management System to generate Shift and Daily report
· Check guest out of the Hotel in accordance to the procedures; make billing changes, post charges accordingly
· Ensure all guests complains are heard and reported to Guest Services Supervisor.
· Work with Supervisors regarding hotel business to keep them in an informed position
· Understand Marriott Brand Standards Audit (BSA) and to ensure consistency in executing the task as per SOPs
· Must be ready for new tasks given by Supervisors or Managers
· Must know minimum the basics of Marriott Rewards
· Must be confident to upsell rooms
· Must be customer oriented
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
