JOB SUMMARY
Assist in carrying out daily activities at the Bell Service Desk. Responsible to all guest queries and maintain a high standard of general appearance and the cleanliness of the counter at all times. Being aware of current updated information and on-going events so as to maximise guest satisfaction
DUTIES AND RESPONSIBILITIES
- Perform Concierge service and Bell service
- Maintain a professional appearance, pleasant personality and good posture.
- Provide information on Singapore, places of interest, tours, dining, entertainment outlets and hotel information.
- Handles luggage for both arriving and departing guests. This includes proper handle, tagging and delivering of luggage.
- Rotation shift to perform duties at the Driveway and work closely with Bell team and Bell Services Supervisor/Manager to ensure guest arrival and departure experience is seamless.
- Is trained to handle luggage and equipment including Bell-Cart /Birdcage trolley.
- Is required to understand and operate property management system OPERA.
- Delivers incoming items to the guestrooms at the request of Bell Services Supervisor/Manager
- Maintains the luggage room and luggage trolleys in accordance to Marriott Brand Standards. This involves properly stacking of baggage in luggage room, maintenance of trolleys and maintaining a hazard-free environment.
- Handles baggage-related requests such as long-term/short-term storage, this includes proper issuance of luggage tags, up keeping proper records and storing luggage in the correct location.
- Handle guest enquiries pertaining to tourist information when at the Hotel Lobby, Driveway and Bell Desk.
- Handle limousine bookings and monthly transportation report
- Maintain effective communication skills with guest and colleagues.
- Ensure work area, lobby and coach bay are clean and in order at all times.
- Record all daily activities in the daily log sheet for follow-ups or for communication purposes.
- Sorts and delivers the requested daily newspapers to all requested rooms.
- Processes guest’s request. In the event, if the request is not directly related to his/her area of capacity, the request is forwarded to the concerning department.
- Maintains close liaison with all other departments to ensure departments operational flow, thus ensuring seamless guest experiences.
- Handle “hold for collection” duty according to the Standards
- Handle mail/post enquiries.
- Inventory tracking related to Bell services. Eg, wheelchair, umbrella, luggage tags and etc.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global
team, and become the best version of you.
