Details of the Team and Division
The APAC KYC CB Business Support Unit (BSU), sits within CB & IB KYC Operations, is designed to act as a bridge between Corporate Bank and KYC Operations. The team provide KYC Business Management support for Corporate Bank in APAC, as well as advisory to the RMs/Business on matters regarding navigation of the Bank’s controls and governance vis-à-vis KYC. The team acts as a Front Office support function for the Corporate Bank Relationship Managers and wider business, in relations business related tasks connected to the Know Your Client (KYC) and Off-boarding processes within the bank. The function acts as a go-between the Front Office sales / relationship managers, the wider KYC Ops organization and other supporting functions within the bank.
Key responsibilities
- Effective stakeholder management, facing off to the Corporate Bank APAC ExCo members & senior business leads
- Accurate maintenance of the client perimeter (Core clients & off-boards)
- Pre off-boarding reviews / checks are preformed to avoid core clients being off-boarded
- Monitoring progression of business-related tasks for KYC Process (KYC Approvals / Account Activity Reviews) & ensure visibility to senior business leadership
- Drive projects and change initiates, to improve KYC, Client Perimeter and Off-board process for the Corporate Bank clients
- Represent business interests in forums related to KYC
- Analyze regional KYC production data from multiple sources ability to connect the dots between KYC Production/KPI adherence, data discrepancies and the impact it has on Business.
- Analysis and preparation of data for: Impact analysis, Business/ ACO management for KYC & reconciliation against golden sources
- Performing investigation on anomalies in our processes and errors that have occurred
- Supporting Business and process work streams within BSU function including risk identification and escalation.
- Being proficient in inventing and collapsing of processes or systems needed to implement improvement changes
- Sound knowledge and expertise in evaluating the implications of changes
- Technical Skills: To identify business solutions, be fully aware of existing technology platforms and emerging technologies within the organization. Be able to determine potential outcomes they can achieve through current applications and new offerings. Familiar with MS Excel and other reporting tools
- Communication Skills: Strong communication and interpersonal skills to interact with stakeholders across all tiers in the organization.
- Decision Making Capabilities: Able to assess inputs from stakeholders, analyze a situation and suggesting a right plan of action.
Skills and Experience
- Minimum 5-6 years of relevant experience
- Recognized university degree with professional experience within the financial services industry
- Excellent oral & written communication skills to interact with global and senior management teams.
- Good stakeholder management skills
- Strong time management, organizational, planning and follow-up skills; ability to multi-task effectively.
- Ability to analyze complex problems, define solutions and drive implementation in a global arena
- Excellent teamwork spirit and possess positive working attitude – including working in teams located globally
- Work efficiently under pressure and manage workload with coming deadlines.
- Eye for detail, willingness to question current state practices and drive process efficiency
- Dynamic thinking and highly adaptable to constantly changing environment
- Ability to work with information/files receiving from multiple directions and able to identify actions / next steps based on complex / multi source data
- Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, consultants, technical experts across the whole department and business users and with global teams.
- Data management/ analysis ability via utilizing Microsoft Excel (data analysis / pivot tables / power query) or other data analysis/management apps.
- Ability to use and create/be the site owner of our team SharePoint/ shared drives, confidence in exploring and usage of the bank's internal platforms or licensed Qualtrics
