Manager, Information Management (3-year contract), Office of Alumni Relations

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Apply best practices to manage data acquisition, update, de-duplication and cleansing; research and enrich up-to-date contact formation and other details on alumni;
• Devise innovative and effective ways to keep up with the professional development of SMU alumni on various online platforms including LinkedIn and news channels, to keep the alumni database updated;
• Track data and trends across platforms (including social media and website), events, programmes and university-wide alumni engagement touch points;
• Analyse alumni volunteerism, participation, activities, preferences and behaviours to inform and assess the effectiveness of engagement activities and initiatives;
• Run queries, create detailed reports on data sources, methodology, analytical techniques, analytical results and insights for stakeholders;
• Design visualisations and presentations for the dissemination of analytical results and derivation of actionable insight, including preparation of reports for monthly department meetings and quarterly senior management updates;
• Prepare annual engagement metrics submissions as per standards by the Council for Advancement and Support of Education (CASE).
• Assist other units in the university with enhancing the data culture and capabilities.
• Develop data repositories and dashboards to enable key stakeholders to access regular reports;
• Engage, train and seek feedback from end-users of data reports; and
• Support and help out at SMU and OAR events when required.

• Bachelor or Master degree in Data Analytics, Computer Science or similar field, with at least 6 years of relevant working experience.
• Strong analytical problem-solving skills and critical thinking with the ability to articulate ideas with data.
• Detail-oriented with strong project management, administration and organisational skills.
• Familiar with BI tools (Qlik Sense, Power BI, Google Analytics).
• Conversant with CRM and automation tools (365 Dynamics, Power Platform).
• Knowledge of database, ETL, data API concepts.
• Excellent interpersonal, presentation and communication skills (both spoken and written).
• Mature and able to build and maintain relationships with alumni, industry partners and stakeholders.
• Able to work under tight timelines, thrive in a fast-paced environment, and maintain a high level of motivation and energy.
• A dynamic team player with an innovative mindset and a positive outlook.
• Able to work outside regular office hours occasionally.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.