Essential Duties and Responsibilities:
- Demonstrates and promotes the company vision
- Regular attendance and punctuality
- Applies GMP/GLP in all areas of responsibility, as appropriate.
- Learn sample accession tasks including: opening, entering, tracking, labeling, and disposition of samples.
- Position will be introduced to food, dietary supplements and micro samples for entry.
- Learn to Coordinate with Client Service Coordinators to establish or update customer service procedures, with guidance, as appropriate.
- Learn to communicate discrepancies to appropriate personnel and assist with problem solving.
- Learns to handle internal customer inquiries, solve problems with assistance, and contact internal clients for clarification as needed.
- Learn LabWare Laboratory Information System (NIMS) and how to use in daily duties.
- Assists group with analysis of CAIRs and CAPAs as assigned.
- Conducts all activities in a safe and efficient manner.
- Performs other duties as assigned
Requirements:
- A minimum of Diploma (in related science is preferred). Experience may be substituted for education.
- Customer service skills including attention to detail, accuracy, confidentiality and communication skills (is preferred).
- Ability to identify and communicate client’s service needs.
- Working knowledge of computers.
- Mandatory immunizations and screening as required.
- Will be exposed to potential food allergens (ex. Milk, tree nuts, peanuts, fish, shellfish, etc.).
- Overtime and weekend work as required.
- Job requires long periods of time sitting or standing at a computer.
- Expected to understand the process for handling hazardous wastes and receive on-the-job training for handling specific waste types in their job area.
