Key Responsibilities:
- Lead and manage daily operations and deployment of security personnel to assigned sites.
- Take charge of manpower planning for individual sites, including forecasting and scheduling for all permanent and relief security personnel.
- Address client inquiries appropriately, respond to complaints, and resolve operational issues as they arise.
- Conduct on-the-job training for new hires and periodic refresher courses, such as safety briefings and traffic management control.
- Coordinate with both the internal management team and client’s management team to ensure customer satisfaction.
- Conduct investigations, write incident reports, and carry out regular site visits to ensure security personnel are fulfilling their duties and to gather client feedback.
- Attend weekly and monthly meetings with clients to discuss and contribute to performance improvements in the security industry and enhance service quality.
- Submit weekly reports.
Requirements:
- Experience in Customer Service or uniform groups such as Police, SAF, or SCDF preferred.
- Excellent communication and people skills.
- Ability to respond to emergencies within 24 hours.
- Strong interpersonal skills and a team-oriented approach.
- Possession of a valid Class 3 driving license.
- Ability to meet tight deadlines and promptly fulfill customer expectations.
