About Us
Wine Connection owns and operates the largest chain of wine retail shops and full-service wine-themed restaurants in Thailand and Singapore. We are the exclusive importer of 300+ labels of wines from around the world, craft beers, glassware and related accessories, as well as selected delicatessen products.
Since our inception in 1998, Wine Connection has steadily grown the number of wine retail shops and diversified into the full-service restaurant business by introducing the integrated retail wine shop – restaurant concept, becoming the leader in Thailand and Singapore with 81 outlets to date, and counting.
About the Role
The POS /ERP Specialist plays a crucial role in ensuring the smooth operation and functionality of POS systems in various retail and business environments. The POS /ERP Specialist should have a strong technical background, knowledge of relevant hardware and software, excellent problem-solving skills, and the ability to communicate effectively with end-users and colleagues.
Key Responsibilities
1. Point of Sale responsibilities:
- Set up and configure POS software according to the specific needs and requirements of the business.
- Perform routine maintenance on POS systems to ensure optimal performance
- Provide technical expertise and support to end-users, troubleshooting and resolving complex issues, and ensuring optimal system performance.
- Train end-users and staff on POS system usage and best practices – ensuring end-users follow all SOPs implemented.
- Maintain accurate records of POS system, configurations, installations, and maintenance activities.
- Collaborate with IT teams, vendors, and other relevant stakeholders to address complex technical issues and ensure seamless integration with other systems
2. ERP responsibilities:
- Process transactions posting as assigned, related to POS integration and customization to ERP.
- Evaluating ERP requirement through consultation, business process analysis, and observations to each department.
- Evaluating existing IT infrastructure and recommending system improvements.
- Developing and configuring customized ERP solutions based on best practices.
- User interface customization (if necessary) that best fit on the user requirements.
- Running diagnostic tests and resolving issues to enhance performance.
- Providing ERP end-user training and technical support.
- Documenting ERP processes and preparing deployment progress updates.
- Keeping informed of the latest ERP developments, upgrades, and offerings.
Qualifications and Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is a plus.
- Possesses technical knowledge in Syspro System, SQL management (SQL Query), relevant knowledge in ERP and POS systems, and integrations.
- Proven experience (minimum 3 years) in IT management, preferably in a similar industry/sector.
- Experience in supporting F&B and retail POS and working in a multi-vendor environment would be an added advantage.
- Excellent communication and collaboration skills, ability to work effectively with cross-functional teams.
- Self-driven and proactive in project implementation, issues handling, and system improvement.
- Having knowledge on ERP system implementation and management is a plus!
Perks and Benefits
- Company Culture: Our company values teamwork, collaboration, and a positive work environment. We celebrate diversity, inclusivity, and a sense of belonging, ensuring that you feel valued and appreciated as part of our family!
- Competitive Compensation: We offer a competitive salary package that will be commensurate with your experience and skills, ensuring that your hard work and dedication are rewarded.
- Career Growth Opportunities: We believe in fostering a culture of learning and development. You'll have access to ongoing training programs, workshops, and opportunities for career advancement within our company.
- Food & Beverage and Retail Discounts: As a valued member of our team, you'll enjoy generous discounts on our delectable offerings, allowing you to savour the flavours of our creations.
- Creative Environment: Our F&B company thrives on creativity, innovation, and fun. You'll be part of a fun dynamic team where your ideas are valued, and you'll have the freedom to express your creativity.
- Employee Recognition: We believe in acknowledging and celebrating the contributions of our team members. Outstanding performance and achievements will be recognized and rewarded through various employee recognition programs.
We look forward to receiving your application and resume to [email protected] or alternatively you may WhatsApp to +65 8511 2188
