South East Asia CW Hub Lead
REPORTING TO: Regional Operations Lead
DIRECT REPORTS: Site Leads
DUTIES & RESPONSIBILITIES:
People Management
- Provide leadership to FM teams in the Area
- Develop and sustain a high-quality well-motivated team.
- Ensure high staff morale, trust and work ethics
- Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
- Mentor and enable Training & Development of team members
- Promote Initiative/Idea sharing across the sites in the Area and create opportunities for wider collaboration in the account and company.
Client/Stakeholder Management
- Establish/Strengthen credible relationships with Client and BU Stakeholders in the Area.
- Interact on a regular basis with Client and BU Stakeholders in the Area to sustain healthy relationships.
Contracts Management
- Ensure that all Regional/Area contracts are implemented with excellence at sites and performance managed working closely with respective Regional/Local Sourcing team
- Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies
Site Operations Management
- Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
- Ensure critical & key performance measurements & achieve targets
- Ensure that Account Management is informed immediately of any Critical Performance incidents on site/s and support in performing the follow-up actions and communications.
- Ensure Completion of all required audits and achieve targets in the Area.
- Standardize Operating Procedures and ensure compliance with Client’s policies and procedures, including all government regulations in the Area
- Provide oversight to team in planning and execution of minor moves/restack and ad-hoc projects
Health & Safety Management
- Ensure that all sites meet all legal and Client required H&S regulations
- Ensure that all JLL staff are working in compliance with H&S regulations
Finance Management
- Ensure that all sites meet all financial targets and control requirements
- Provide oversight to all sites ensuring standard monthly/quarterly/annual reporting and management reports are completed as required
REQUIRED QUALIFICATIONS & EXPERIENCE
- Degree or Diploma in Business Administration/ Hospitality/ Facilities or equivalent qualification
- Minimum of 5 years’ experience in Finance, Hospitality, Property Management or Facilities Management.
LEADERSHIP
- Represent JLL by behaving consistently with cultural and company requirements.
- Provide services to client in keeping with client’s cultural and company requirements.
- Work unsupervised & manage the work of others.
- Assist & mentor colleagues.
PERSONAL EFFECTIVENESS
- Define the team’s delivery objectives with reference to the Master Agreement & requirements of the client and site.
- Provide regular feedback on the overall performance of the delivery team to both Jones Lang LaSalle Account Management & the client representatives.
- Works towards individual as well as team targets, monitor and manages individual performance.
DECISION MAKING
- Demonstrate a pro-active approach to issues.
- Be able to make difficult decisions and resolve problems.
- Recognise escalation issues & action accordingly.
- Actively search-out opportunities to achieve better or best results and increase the service delivery provided by JLL
RELATIONSHIP BUILDING
- Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients.
- Gain respect of superiors, subordinates, peers and clients.
COMMUNICATION
- Listens effectively and communicate through actions and example.
- Encourage clear, strong written and oral communication skills within the team
- Ensure regular communication and suitable escalation of both issues and successes.
