About the job
Reporting to the Checkout Manager, together with your team of co-workers, you ensure an easy-buying experience for IKEA customers in a high volume and fast paced environment throughout the complete payment process by ensuring the check-out service is efficient for the customer and ensuring payments are handled in a reliable, accurate and friendly way.
Your assignment
- You ensure the checkout areas are efficiently equipped and co-workers are available to help customers throughout the day.
- You are available to support the check-out co-workers if they are unable to resolve customer's issues by dealing with the issues positively.
- You ensure accuracy of the Store’s daily monies collection, bank deposits and accuracy of the cash transaction records.
- You are responsible and accountable for daily basic operational needs and ensure proper maintenance of internal document for audit purpose.
- You will investigate conduct inquiry or follow-up of discrepancy.
- You will provide training and support the checkout manager to develop the co-workers’ career development by having regular one-one sessions and conduct performance appraisal.
- You will support the check-out manager in work scheduling and timecard management of the co-workers.
- Following up on the department action plan and taking action to ensure we are continually focus on achieving the agreed goals and compliance to the internal processes.
- Ensuring IKEA store is a safe and secure environment at all times for visitors and co-workers.
Your profile
- You have at least 3 years of experience in a leadership role within a fast-paced retail environment.
- Have a proven track record of leading teams and fostering team camaraderie.
- You are meticulous with an eye for details and strong follow-up skills.
- You are customer-centric with strong problem-solving and analytical skills.
- You have good communication and interpersonal skills.
- You are hands-on and physically fit to withstand prolonged hours of standing and able to handle heavy merchandise.
- You can commit to working on AM/PM shift, including both weekends and public holidays.
