We are looking for a Manager / Lead, Operations to work in our regional APAC team. You will be responsible for supporting the APAC countries to provide a better experience to our customers through more efficient logistics.
What you will do
Lead a team of logistics analysts, managing regional projects across 11 APAC markets to enhance logistics performance, with a focus on improving customer experience and retention.
Optimize operational performance during market imbalances by adjusting pricing, delivery flow, and customer choice.
Transform large data sets into visualizations to inform decision-making and analyze KPIs to enhance delivery setup and overall operational performance, aiming to elevate customer experience.
Drive product strategy and feature development to enhance logistics operations.
Develop and execute the logistics strategy, challenging the status quo, and driving innovative improvements in the logistics and operations ecosystem.
