The trainee should be able to oversees the day-to-day operations of a team responsible for customer service and support.
Specific Responsibilities
1.Supervising, training, and motivating service crew members.
2. Ensuring high-quality customer service standards are maintained.
3. Creating work schedules and optimizing staff allocation.
4. Monitoring and managing inventory levels.
5. Ensuring service and product quality meet company standards.
6. Addressing customer complaints and resolving issues efficiently.
7. Monitoring expenses and working within budget constraints.
8. Providing regular reports on team performance and customer feedback.
9. Ensuring compliance with health and safety regulations.
10. Working with other departments to coordinate operations effectively.
Technical Skills and Competencies
1. Communication Skills
2. Problem-Solving Skills
3. Customer Service Skills
4. Team Leadership
5. Time Management
6. Health and Safety Regulations
