We are seeking motivated and experienced Duty Manager to join our team!
In this dynamic role, you will be the face of our hotel during your shift, ensuring smooth operations and exceptional guest service.
Responsibilities:
- Overseeing all aspects of Front Office operations, including check-in/check-out, room assignments, and guest billing.
- Leading and motivating the Front Office team, providing coaching and ensuring adherence to high standards.
- Resolving guest concerns and complaints promptly and professionally, going the extra mile to ensure guest satisfaction.
- Managing hotel security and emergency situations, maintaining a safe and secure environment.
- Preparing reports, monitoring financials, and optimizing room revenue.
- Collaborating with other departments to ensure seamless guest experiences.
Qualifications:
- Minimum 2-3 years of experience in a hotel front office environment, preferably in a similar role.
- Strong leadership skills with the ability to motivate and delegate tasks effectively.
- Excellent problem-solving and decision-making abilities, with a focus on guest satisfaction.
- Impeccable communication and interpersonal skills, with the ability to build rapport with guests and staff.
- Proficiency in hospitality management software (Opera Cloud) is a plus.
- A flexible and positive attitude, with the ability to thrive in a fast-paced environment.
