- Perm with AWS and Bonus
- Must have at least 7 years of L2 technical IT support to end users (endpoint, on-premise, remote desktop/user support)
- Experience with firewall set up and administration.
- Preferably with CCNA certification
- Comfortable to work at Jurong Island. (Transport allowance provided)
To provide technical support to IT Administrators and users at the sites, providing expertise for server and client infrastructure, software, security, telecoms and the network.
Job Description
- Provide L1 & L2 end user technical support to 200 users at the sites and show a customer friendly attitude to a wide range of users from factory operators to directors and executives
- Administer and manage IT support issues / system upgrades for PC's, laptops, servers, Microsoft Office, collaboration tools, security and networks and all related activity to support the Local IT systems to a high level of user service and satisfaction.
- Perform root cause analysis to identify and reolve technical issue
- Support the network and regional systems for process automation and local databases in support of local processes such as safety incident registration, local audit/ISO needs, holiday registration, complaints processes, etc.
- To work with and support the IT Administrators and contractors on the sites within the given region and offer specialist in depth knowledge and advice.
- Responsible for improving IT systems and processes which requires creativity and innovative input to site management.
Requirements
- Degree holder
- Have at least 7 years of experience providing L2 technical IT support including end-points, on-premise & cloud servers, networks
- Experience with firewall set up and administration.
- Advantageous if incumbent has proven experience in managing manufacturing site control room system and troubleshoot hardware issues.
- Preferably with CCNA certification
- Familiar with cyber security principles and best practices
- Certificates: Microsoft Fundamentals (eg. Azure Fundamentals or M365 Fundamentals); ITIL v4 Foundations; Cisco CCNA
- Show interest in and be aware of latest trends in IT.
- Fluent business English and local-language speaker.
- Pleased to work in a multi cultural environment with IT contacts all over the region.
- Needs to be a team player and have sufficient interpersonal skills
Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661
