- Ensure that all preferences of the incoming residents are taken, prepared and ready prior to arrival.
- Ensure our residents receive a fast and efficient check-in and check-out.
- Ensure all customer queries or requests are handled in a polite and efficient manner.
- The Guests Relations Officer knows all the preferences of the residents and through this, is able to personalise and tailor the services rendered to them.
- The Guests Relations Officers must be seen by the residents in response to all the residents’ needs and requests.
- Services to provide not limited to, escort/welcome residents on arrival, explaining the feature of the room, describing our services, offer to make tea or coffee, arrange wake-up calls, airport transfer, or taxi services.
- To handle cashiering and night audit with efficiency and accuracy.
- Ensure a high level of liaison is maintained between front office and all other departments within the hotel.
- Ensure the Guests Relations Executive is kept fully aware of any relevant feedback from either residents or other departments.
- Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
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