→ Experience in Chemical industry is added advantage
→ No experience is welcome, training is provided
→ Experience in Customer Service is added advantage
→ European Chemical MNC at Loyang (Company transport provided at Tampines MRT)
→ Working hours: 8.30am to 5.30pm, Monday to Friday
→ Contract job until Dec 2024 to support SAP migration
Our Client is the world's leading chemical company engaging in the development, manufacturing and sale of a wide range of products for agricultural products and nutrition, colorants and finishing products, chemicals, and plastics and fibers for numerous applications in almost all industries.
Objectives:
- Support day-to-day order management, including receiving customer orders, orders processing, removing order blocks, processing change requests and managing order releases
- Drive customer loyalty and achievement of supply chain KPI by delivering exceptional customer service
- Support import and export process
Responsibilities:
- Perform full sales/shipping job functions & responsibilities including calling, following up, checking, processing, shipping, coordinating and handling customers & inter-companies’ orders, GTS/Credit Block, complaints & deliveries.
- Co-ordinate the packing, booking, collection/delivery & shipping of goods (land, sea, air, courier). Cross-check rates regularly before booking. (Including drop shipments).
- Display a customer-centric attitude and maintain strong customer relationships by close interaction with customer.
- Maintain updated Customer Price List within SAP system.
- Manage Master Data maintenance process to ensure effective order management.
- Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints.
- Perform warehouse administration support - key in Goods Received Note & documents filing
- Co-ordinate with freight forwarders or LSP on the clearance of all import shipments.
- GR all incoming raw material, indirect material and all other item indent for the plant to complete the GR process (excluding office goods/car rental/Company Printer)
- Support to execute finish goods order and raw material for tolling vendors.
- Handle 3rd Party Warehouse (LSP) stock and STO transfer.
Requirements:
- Diploma or Degree
- 2-3 years in customer service / supply chain / sales / controlling
- Good knowledge of the business processes
HOW TO APPLY:
Interested applicants, please click on “Apply Now” or email to submit your resume.
We regret only shortlisted candidates will be notified.
Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Jason Bong Wee Kiat
EA Personnel Reg. No.: R23116067
