Job responsibilities
- Responsible for critical operations function management, effective daily leadership, and administration of data centers critical operations and 24x7 engineering team with the objectives of safely, efficiently, and reliably operating, and maintaining the critical engineering infrastructure, systems, and equipment in a cost-effective manner.
- Performing as a subject matter expert in one or more areas - critical electrical/mechanicals systems, infrastructure, and operational practices and must ensure the highest level of professionalism, while meeting the customer’s needs, and a commitment to achieving the goal of 100% uptime.
- Responsible for protecting and improving the value of our assets and ensuring the critical engineering systems reliably perform their intended function. Position requires hands-on operations knowledge on the critical facility systems and equipment especially during system trouble shooting.
- Management of the overall operation, maintenance, and oversee modification of all critical environment systems including: Mechanical (including ACMV, computer room air conditioners, chillers, and hydraulic system), Electrical (including HT switchgear, UPS, DC battery systems, PDU and HT generators and transfer switches), fire detection and suppression, lighting, building management systems, and detection systems (including fire alarm, duress). Also has strong skills and experience in raised floor critical operating environments and associated procedures and best practices.
- Good engineering knowledge in both electrical and mechanical system operation and maintenance for system such as uninterruptible power supply (UPS), diesel generator, LV & HT power distribution, chillers, cooling towers, mechanical pumps also the ability to study electrical single line diagram, mechanical schematic diagram, and building systems layout.
- Accountable for the proper operations of command center to ensure that the team deliver all tasks properly and professionally involving monitoring of building management system, incident management (includes escalation, reporting, investigation, conduct root caused analysis, remediation/rectification through incident closure) and work order management.
- Have in in depth understanding of the critical system/facilities SOP and EOP.
- Ensure that compliance of all regulatory laws and guidelines are met including licenses and certifications promptly renewed.
- Ensuring customer’s service level agreement are complying at all times, the SLA covers such as maintain data center environment conditions, full uptime of critical system, incident escalation to customer within agreed timeline upon reported to monitoring center, written incident report issue within 24 hours, etc.
- Develop routine annual maintenance plans and capital plans which would include planning for infra-structure upgrades, equipment replacements and building modifications to ensure the building’s future capabilities are maintained.
- Ensure timely submission of customer reports on agreed timing such as monthly basis as required under the requirement of our MSA with customer. Be familiar with the Company’s contracted SLA with customer and ensure full compliance at all times.
- Manages planning, organization, and controls for the site engineering teams under your responsibility. Responsible for identifying training needs, tracking performance, disciplinary action, coaching, and motivating direct reports.
- Work requires strong formal conduct of operations skills, technical expertise, personal accountability, and flawless execution of work activities commensurate with a highly critical environment and associated expectations for exceptional customer satisfaction and confidence.
- Ensure all records and compliance documentation for all function operations are maintained and up to date, including building drawings and single lines as well as documentation mandated for the purpose of maintaining regulatory compliance with State or Local law.
- In the event of an emergency, candidate require to operates after office hours and/or public holiday. This position requires to be 24 x 7 available on-call.
Job requirements
- Bachelor of Science degree in an Engineering field (Electrical or Mechanical) with min. 12 years relevant work experience (preferable managing mission critical facility) inclusive minimum of 8-10 years managerial experience in overseeing a team of engineers and technicians.
- Familiar with ISO20000, ISO27001, ITSM and other systems.
- Good technical knowledge with hands-on knowledge/experience and understanding of risk management and critical systems operations, including HVAC, Standby emergency power, uninterruptible power supplies, and associated infrastructure.
- Good knowledge of local laws that govern facility engineering equipment operation and maintenance, including safety and environment protection.
- Requires knowledge of financial terms and principles, forecasting, and budget development.
- Proficient in computer applications and software, including commercial computerized maintenance management systems, Microsoft Word, PowerPoint, and Excel.
- Excellent communication, motivational, and interpersonal skills.
