Responsibilities:
- Review Product specification, Functional specification, and work-related materials to analyse systems gaps and business processes.
- Shaping and defining the true business problem, opportunity, and associated requirements, covering People, Process and Technology
- Responsible for bridging the gap between IT and the Business using data analytics to assess processes, determine requirements and deliver data-driven recommendations to stakeholders.
- Ensuring risk and compliance standards are followed for every change.
- Organize and participate in meetings or workshops with users to understand business requirements and support the business in producing business workflow to produce the business requirements document.
- Work with users to prepare & document business requirements, conduct walkthrough, review, and sign off on the user requirements.
- Able to formulate test scenarios and test plans, conduct user acceptance testing, and update test results with proper documentation.
- Provide regular reporting on the progress of business requirement process & User Acceptance testing, also assist in areas requiring coordination with other key stakeholders/departments on any user requirements clarifications/decisions
- Proven analytical background in problem identification, providing the perspective of system behaviour & design, processes modelling, assist in user dispute resolution, if any. Possess strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints
- Handle projects exploring new capabilities to manage and transform operations through process improvement and automation/digitalisation
- Perform data analytics to gain new insight into customer behaviour and optimisation of existing business processes to deliver a better customers’ experience
- Improve efficiencies and setting up SOPs of Key Performance Indicator Management reporting and Operational reports generation
- Conducts training to operational users on any new deployment
Key Requirements:
- Degree in Information Technology or Business Information Systems or similar
- 2 years of working experience in IT BA role
- Savvy in the application of the latest technology
- Exposure to Tableau is a value-added advantage.
- Ability to work with partners across the organization to define the end-state of our customers
- Business Analysis skill in delivery business requirement process
- Project management skill in executing and managing user acceptance testing and planning.
Kshama
Registration No. / Unique Entity Number: 199801439D
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