Role: Contract (6 months)
Location: Robinson Road, Singapore
Apply If you can join in 30 days
What a Snr Contract Analyst, Client Contract Management:
This role is an individual contributor within the AP&CEMEA CCM team based in Singapore office. The ideal candidate will be self-directed, analytical and a strategic thinker.
• Serve as the key CCM contract owner for the assigned markets in managing and facilitating client contract administration process which includes reviewing and processing contract requests, contract drafting, stakeholders’ approvals, contract issuance, and execution within agreed Service-Level Objectives (SLOs).
• Liaise with various stakeholders including Account Executives, Products, Legal, Finance, Audit etc to ensure that contracts are developed and approved consistently and promptly in accordance with relevant policies and procedures.
• Manage post-contract administration activities including and not limited to distribution of contract information to all necessary stakeholders, handling of hardcopies, contracts filing, database management, audit enquiries, and other post-execution activities.
• Maintain accurate and timely records and documents associated with all contracts for management reporting, capacity planning, as well as for audit purpose.
• Identify and implement process improvements for assigned markets and / or contract types, and provide value-add services to our stakeholders and business partners.
• Participate in special assignments and providing ad-hoc support and reporting as required, including but not limited to supporting other regions’ colleagues as needed.
What you will need:
• Required education: Bachelors degree at minimum.
• 5-7 years of business service management experience in contract management or business operations, preferably in the payment services industry and related credit and debit processing industries, banking and financial institutions, technology and digital payments, fintech.
• Highly-organized self-starter with strong attention to detail, able to multi-task and to follow procedures driven process in managing requests from stakeholders across various functions at all levels of management under minimal supervision within agreed Service-Level Objectives (SLOs).
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet tight deadlines especially during peak period.
• Team oriented, collaborative, diplomatic and flexible.
• Excellent proficiency in professional business English both written and verbal.
• Experience with Contract Lifecycle Management (CLM) tool, Customer Relationship Management (CRM) tool, eSignature tool, and computer applications including Microsoft Office (Word, Excel, PowerPoint, Outlook) is required.
