Job Scope
- Process orders and customer enquiries, coordinate with customers, suppliers, and logistics partners for excellent customer experience.
- Ensure customer satisfaction through service recovery.
- Ensure smooth and efficient day to day activities.
- Implement operational policies and procedures for improved efficiency.
- Monitor and analyse key operational metrics to optimize performance.
- Work closely with other departments (e.g., sales, marketing, finance) to ensure alignment and coordination of activities.
- Identify opportunities to improve operational performance and drive continuous improvement initiatives.
Job Requirements
- Excellent organisational and multitasking skills
- Good communication skills
- Deadline-driven and attention to detail
- Comfortable with software such as Zendesk
Bonus Points For
- Experience in retail or e-commerce
