Corporate Technology Support Engineer

We are looking for outstanding candidates to join our Corporate Technology Support team. As a Support Engineer, you will focus heavily on day to day application support functions within the firm including Treasury, Middle Office, Operations, Finance and Compliance. You will be responsible for ensuring production stability and providing world class support to our users. In addition, you will have an opportunity work on various automation projects as well as exposure to our efforts to increase our capabilities in the cloud (primarily AWS). You will be working very closely with development team to ensure that the environment is stable, resilient, and new features and functionality is delivered in a timely fashion.

You will quickly become a subject matter expert in the applications that you own and support. The expectations are that you will understand the applications from a technical perspective as well as a business perspective.

Principal Responsibilities

• Work within a team of experienced technologists to support applications in various functional areas like Middle Office, Back Office and Treasury.
• Assist in operational tasks such as day-to-day support, incident and problem management and deployment of application releases.
• Develop an appreciation for and participate in process improvement and automation initiatives
• Collaborate with development teams and support various DevOps tools like TeamCity, Jenkins, GitHub, Octopus and Confluence etc.
• To be able to communicate to senior management by giving appropriate updates during outages
• Drive outage calls, engage stakeholders and take ownership in drafting communication around it, including post mortem reports

Qualifications/Skills Required

• Degree or Postgraduate holder in Computer Science / Engineering or related field with 5 to 10 Years of experience.
• Previous expertise in application support functions, hands-on expertise solving issues and managing senior management communication
• Excellent SQL skills and knowledge of any relational database system. Understanding of NoSQL database system like MongoDB will be a bonus
• Ability to support both Windows and Unix/Linux environments but must be comfortable in UNIX
• Experience with enterprise monitoring and alerting tools (i.e.ITRS Geneos, Datadog, etc)
• Must have experience with AWS, Kafka
• Financial Sector knowledge and experience will be a bonus
• Good problem solving and analytic skills.
• Must be able to learn and pick up new concepts quickly
• Strong written and verbal communication skills
• Person must show great commitment and ownership at work
• Self-starter, energetic, independent work ethic
• Excellent team player