The Opportunity
- Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
- They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.
Job Responsibilities
- Supports on all escalated incidents from L1
- Tasks and alert management
- Change management – Preparation of roadmaps, execution of RFC
- Is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- Actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into business operations
- Perform health checks as defined and take respective actions
- Responsible for service request, change, escalated incidents and other tasks
- Facilitates collaboration and spread of information from and to the team,
- Participates to the department’s activities including brainstorming, team building and other team or transversal actions,
- Fosters innovation mindset,
- Contributes to global branding and communication
- Focus on automation and optimum use of the team to improve efficiency
Job Qualification
At least a Bachelor’s degree in any of these faculties:
- Computer Science
- Information Technology
- Programming & Systems Analysis
- Science (Computer Studies)
- Minimum 3~10 years of experience supporting windows workstations, preferably in financial sector.
- Experience on technical solution troubleshoot workstations incidents
- In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience, strong understanding of network concepts and Active Directory.
- Mind-set for innovation to improve end users experience.
- In-depth working knowledge of Altiris deployment tools, Appsense and Visual Basic, PowerShell scripting.
- Ability to communicate in a highly professional manner with users, internal, and external partners
- Customer service oriented, able to work in a dynamic and fast paced environment
- Excellent communication, interpersonal and troubleshooting skills
- Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously
- Installing and configuring computer hardware PC/Laptops preferably HP/Dell exposure.
- Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction (Problem Management through Root cause analysis).
- Leading projects related to the Desktop support in Asia.
- Basic to proficient video conferencing software, support, and troubleshooting conference room equipment.
- Flexibility in working hours & Weekend/on-call required during emergencies or major incidents.
- French language proficiency is must to interact with french counterparts.
Next Step
Click “apply” or send resume to: Tamanna Bilandi [email protected]
EA Licence No.91C2918 | Personnel Registration No. R2096241
