IT Infrastructure Engineer (Quality Assurance System)
As a IT Infrastructure Engineer, you are required to perform the following:
- Technical support services for Integrated Application Lifecycle Management (iALM) system.
- Monitor and maintain iALM applications and its infrastructure in production and non-production environment.
- Troubleshoot and resolve iALM incidents raised by users as per SLA.
- Coordinate with the users, either face-to-face, emails or over the phone and establish good working relationship.
- Set up new user’s accounts and profiles
- Liaises with the iALM product IT support when necessary.
- Ensure integration and connectivity of iALM with other systems.
- Provide training for users on updated iALM workflows, features and recommend best practices.
- Support users to publish documents and create templates.
- Support users to build and release software in the production environment.
- Upgrade iALM applications to the recommended version.
- Recommend optimal processes and workflows customized to achieve better system performance.
- Review and update user guide on new application features and its usage.
- Report weekly status on issues status and system resources utilization.
The candidate should have the following skillsets:
- Tertiary qualification in Information Technology or Engineering.
- Technical skills in Javascript, VB script, HTML, CSS, .NET.
- Understanding of Software Development Lifecycle (SDLC)/QA processes.
- 2 years’ experience of maintaining IT system/iALM application such as Microfocus solutions will be added advantage.
- Good analytical and problem solving skills.
- Worked in user-centric environment with focus on quality delivery.
