Job Responsibilities:
- Participate and contribute in relevant team level meetings and support tasks including the following topics:
- Order fulfilment & aftersales Service
- Customer feedback & satisfaction
- Process improvements that align with the company’s objectives
- HOD, Management, Sales & Audit Certification related Meetings
- Order Procurement & Automation related Meetings
- To weigh, synergize & deploy the department team job scope distribution, plan & execute on-job-training & welfare decisions.
- Analyze process hurdles & make decision to justify its resolution, leading to overall productivity.
- Lead & participates in succession management & workforce planning.
- Makes staffing decisions to manage the talent pipeline at the company
- Ensures Customer Service staff is properly trained with the necessary skill-set to appropriately correspond to the company objectives
- Be a trusted partner of all stakeholders, utilize and recommend the appropriate technology/innovation to meet internal & external customers’ service demands or the solutions they may need.
- To equip team with the necessary skills training, guidance & foster a team efficient unit for everyone & encourage the 3-tier level outreach
Job Requirements:
- Minimum of GCE ‘O’ Levels or 5 years’ experience in a foodservice related field.
- Demonstrated success in supporting key senior management and building relationships.
Knowledge & experience in related service-sector, planning, organization development, employee relations, training & development - Strong collaborator with effective interpersonal and analytical skills who is able to work seamlessly within the organizational units.
- Demonstrated ability to work, manage, and meet competing deadlines in a fast-paced, high volume environment and on deadline; aptitude for problem solving and decision making required
