Property Description:
Royal Plaza on Scotts has been recognized by Great Place to Work as the number one best company to work for in Singapore and Asia. The hotel is also recognized by Travel Trade Gazette as Asia Pacific’s Best Independent Hotel for 10 consecutive years.
Job Summary:
With a dedication to excellence and a commitment to fostering a culture of warmth and inclusivity, we are on the lookout for passionate individuals who share our values of trust, respect and making a difference for our employees and clients. The successful candidate will be someone with high energy and self-motivated. The candidate will possess a strong background in upscale hotel management. As the face of our hotel, the General Manager will uphold our reputation for excellence and ensure the delivery of unparalleled service and hospitality.
Key Responsibilities:
• Oversee all aspects of hotel operations, branding strategies, ensuring seamless functionality and superior guest experiences.
• Direct all hotel departments, including guest services, housekeeping, sales & marketing, revenue management, finance, and human resources.
• Elevate and maintain the highest standards of service, addressing guest concerns with empathy and efficiency.
• Engage in strategic planning and financial management to achieve optimal occupancy rates and profitability.
• Foster a culture of trust by engaging in open communications, supporting employees with diverse needs, and championing a fair work environment that provides opportunities for every individual to achieve their highest potential.
• Ensure flawless execution of VIP visits and stays.
• Ensure compliance with all local laws and regulations pertinent to hotel operations, including health and safety standards.
• Maintain impeccable dining standards in coordination with the culinary team and F&B management.
• Coordinate with the events team to manage and enhance the hotel's function facilities and offerings.
• Actively engage with the local community, tourism boards, and hospitality industry groups to strategically position the hotel in the market.
Qualifications:
• Minimum of 10 years’ experience in sales & marketing and hotel management, with at least 5 years in an Executive Committee or Hotel Manager role for upscale hotels.
• Master or a Bachelor’s degree in Business, Hospitality Management is preferred.
• Proven experience in catering to high-profile guests including Royal Family visits and Head of State and Govt. delegates and managing prestigious events.
• Strong leadership skills, with a track record of developing high-performing teams that deliver exceptional customer service.
• Financial acumen, with experience in budgeting, forecasting, and maximizing revenue.
• Strong understanding and respect for cultural sensitivity, especially in the context of Singapore's multicultural environment.
• Excellent command of English, both written and spoken, with additional languages being an asset.
• Proficiency/understanding of hotel management software systems and technology.
Personal Attributes:
• Exceptional interpersonal and communication skills.
• Diplomatic and tactful, with the ability to navigate culturally sensitive situations.
• Agility and ability to work under pressure, managing multiple priorities with attention to detail.
• Pleasant and professional demeanour
What We Offer:
• A role at the heart of Singapore’s vibrant city centre within an independent hotel environment.
• The opportunity to work with a diverse and elite clientele, including royal and high-profile guests.
• A competitive salary and benefits package.
• A participative and collaborative team environment.
The Hotel General Manager will embody the essence of world-class hospitality and will be instrumental in elevating the hotel's standing as a leading luxury accommodation in Singapore.
If you meet the qualifications and are eager to embark on this challenging and rewarding journey with us, please submit your resume and a cover letter outlining your relevant experience.
