Guest Arrival
- Provide superior customer service to meet on-site client’s expectations
- Provide a consistent Guest welcome and registration process for individuals and groups
- Adhere to required levels of security standards for registration and access control
- Provide arrival and transportation options and information
- Adhere to time standards and ensure the mechanism of contacting the host is accurate and up to date
Client floor & Meeting Room Management
- Take ownership of the Client floor and meeting rooms, re-setting, keeping the rooms and spaces clear and in functioning order
- Work seamlessly with other team members such as the catering, cleaning and IT support team, potentially inspecting works done prior to releasing the rooms back for use
- Keep up to date with health & safety standards, and be the recognized point of contact in an emergency or evacuation
Switchboard / Telephony
- Provide consistent switchboard and telephony call and answering skills
Concierge & Value Add
- Provide concierge services and information, ranging from cloak & luggage storage, business services such as printing & copying, lost and found and VIP escort
Site Operations Management
- Seek ways to constantly reduce costs and improve operational standards.
- Maintain premises in neat and good working condition at all times.
- Maintain duplicate desk/meeting room keys in good order
- Achieve Key Performance Indicators and Service Level Agreement targets
- Handle incoming and outgoing calls, filter for “scam” callers, and route to appropriate employee
- Take messages if employee is unavailable and share message with employee
- Receive visitors and inform that visitor has arrived
- Guide visitors on Security Sign-in procedures and issue appropriate Security Passes to visitors
- Ensure visitors are offered refreshments while waiting.
- Manage and maintenance the upkeep of the front office/ reception area so that it is presentable at all times
- Maintain external conference room booking schedules to maximise efficient use of space
- Answer and Soft Transfer to Calls
- Manage conference room supplies and provide tea/coffee to participants in meetings
Mailroom Services
- Assist in recording all mailroom services, including sorting/arrangement and delivery to user.
- Coordinate and facilitate the delivery person to assign the location and handling parcel.
- Receiving and assist arrange to Singpost for normal mail/parcel delivery.
