Role Purpose
The purpose of this role is to provide strategic and daily BAU management of the Tuning and Optimization function within Transaction Monitoring, focusing on model design and development, Surveillance Parameter Optimization and Tuning (SPOT) activities across different jurisdictions.
Accountabilities
- End to end accountability for transaction monitoring SPOT including CASA, Trade Risk Indicators (RI), Securities Services (SS), Financial Markets (FM) & Credit Card AML (CCAML), daily/weekly/monthly batch execution including Mantas batches for 45 countries, custom scenario development and maintenance, analysis of event variance and various deep dive analysis, watchlist & threshold management, parameter & configuration management, optimization implementation, code review, mapping and execution, Department Operating Instruction (DOI) preparation and execution of DOI based on Group Transaction Monitoring Standards (GTMS) documentation
- Working along with FCSO TM Solutions, Regional SPOC Teams, ITO, FCSO Transaction Monitoring hub and country FCC unit heads as required to monitor various surveillance systems execution, maintain BAU and deliver relevant outputs (events)
- Manage a team of specialized resources that include, Mantas specialised resources and Configuration specialists to deliver end-to-end coordination and successful execution of business and technology change requests from deployment through go-live by providing people leadership and performance management of all project personnel individuals (contractors and permanent).
Key Responsibilities
Operations
- Awareness and understanding of the Group’s business strategy and model appropriate to the role.
- Drive internal challenge conversations in analyzing impact of financial crime related regulatory matters, relevant to Product and Segment Advisory functions
- Lead Transaction Monitoring systems operations process for upkeep of solutions, configuration and change management in line with regulatory and business impact
- Formulate operational process and team groupings basis solutions across CASA Mantas, Mantas Customisations, Trade Finance, CCAML, FM Third Party Payments (TPP) systems
- Lead solution execution process drawing synergies across domains – Solutions, Change Management, Detection Scenario Maintenance, Threshold and Watchlist Management, Parameter Configurations, Library Documentation, Rule Book, and Control Reports
- Establish frameworks and operating guidelines to track Monitoring solution process performance
Processes
- Drive continuous improvement and operational efficiency of processes through enabling technology to optimise and increase scalability, adoption, employee experience and efficiency measures, and reduce risk
People & Talent
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from my team and work in collaboration with risk and control partners.
- Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Employ, engage, and retain high quality people with succession planning for critical roles.
- Review team structure/capacity plans periodically.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Risk Management & Governance
- Apply Group AML policies and processes (AML monitoring) to manage risks.
- Ensure the typology reviews cover the segments/products and appropriate coverage available through the detection scenarios are fit-for-purpose.
- Engage with FCSO TM solutions team to understand emerging risks and ensuring those are suitably addressed through the Monitoring coverage.
- Provide leadership oversight on Product Risk Assessment reviews, outlining transaction monitoring coverage against products and rationale for deviations
- Oversee management and prioritization of upstream changes impacting Transaction Monitoring across relevant Product and Segment areas
- Support in the resolution of disputes involving Product and Segment functions
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the function to achieve the outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Provide leadership to the team to comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements.
Business Continuity Management (BCM)
- Accountable to ensure BCM framework adequately supports the business strategy. Where necessary provide executive sponsorship for major BCM initiatives.
Key stakeholders
- Group Process Owner FCSO
- FCSO MT
- Heads of Function in FCSO
- Country and Regional Heads FCSO
- Country and Regional Heads CFCC
- Peers in other Banks
- Local and Country regulators where appropriate
- Partners in HR, Legal, Finance as appropriate
Role Specific Technical Competencies
- CFCC Policy and Standards
- CFCC Risk type Advisory
- Planning, Tactical, Strategic
- Emerging Technologies
- Process Improvement
Our Ideal Candidate
- Educated to degree level or equivalent experience. Masters is preferred
- Expert knowledge of best practice in transaction monitoring systems and processes
- Experience of designing or leading implementations of transaction monitoring system in global financial institutions
- Sound judgement on regulatory relationship management and reputational risk
- Exemplary integrity, ethics, independence and resilience
- Personal authority, with proven ability to establish relationships and provide direction at senior management levels
- Ability to collaborate and work dynamically across a broad range of stakeholders
- Strong people leadership skills with the ability to lead a cross-border, multi-functional team
- Strong management qualities, interpersonal skills and multi-cultural awareness and sensitivity
- Ability to manage geographically dispersed and highly varied customer and stakeholder base
- Market Knowledge: – awareness and understanding of the wider business, economic and market environment in which the firm operates.
- Business Strategy and Model: – awareness and understanding of the firm’s business strategy and model appropriate to the role.
- Risk Management and Control: – the ability to identify, assess, monitor, control and mitigate risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them.
- Financial Analysis and Control: – the ability to interpret the firm’s financial information, identify key issues based on this information and put in place appropriate controls and measures.
- Governance, Oversight and Controls: – the ability to assess the effectiveness of the firm’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
- This role would require 15 years of relevant experience covering management of key operational or risk functions, part of which is operating at the Group level of sizeable international companies,. International exposure, ability to handle cultural diversity and developing high performers are essential to this role.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
