THE ROLE: Executive, Program Management
Kaplan Singapore is seeking for a proactive and student-centric Executive to join our Programme Management team. In this role, you will be entrusted with managing various aspects of student engagement and university relations. Your responsibilities encompass student and university management, cross-departmental communication, and fostering of team work and personal development within the organization.
Key Roles and Responsibilities:
Student Management (40%)
- Conducting welcome orientations / inductions (if applicable)
- Start the class for new modules
- Responding to students’ emails
- Conducting class visits
- Attending student forums / program committee meetings / student feedback sessions
- Updating students with concise information on time (program updates - course details, result release, graduation information, etc.)
- Drafting ad-hoc program updates
- Responding to students’ administrative enquiries / requests
- Resolving any students’ complaints / feedback
- Provide good advice / alternative solutions for students when issues arise
- Bringing students' feedback / issues to the management and recommending solutions
- Highlighting students with learning difficulties and/or other problems to academics team/student counselor and recommending action
- Issuing warning letters for students with low attendance
- Building rapport with students
University Management (40%)
- Liaising with universities on students' enquiries / requests
- Liaising with universities on meetings / events (e.g. Student forums)
- Communicating and negotiating with universities on students' issues / problems (e.g. Extenuating circumstances cases, etc.) And lecturers' issues
- Building relationship with universities
Cross Department Communication (10%)
- Communicating with other departments (e.g. Sales, finance, etc.) For clarification on or resolution of student issues (e.g. Request to retrieve exam scripts from exam office for appeal cases)
- Responding to government agencies such as ica, cpe, police, etc on time for all enquiries
- Teamwork & Personal Development (10%)
- Communicating regularly with Back-end Counterpart to achieve work efficiency & effectiveness
- Providing support to other members in the organization wherever necessary
- Attending training as required
- Proposing ideas for work improvement
Requirements:
- Candidate(s) must possess a Diploma in Business or any related field of studies
- At least 1 year of working experience as Programme Executive will be strongly preferred
- Fresh Graduates with internship experience are welcomed to apply
- Familiarity with Microsoft Office
- Strong verbal and written communication skills
Other Information:
- Working Hours: Monday to Friday, 10am 7pm
- Work Arrangements: Hybrid (Blend of in-office and remote work)
- Location: Singapore (Central Area Dhoby Ghaut MRT/Little India MRT/Rochor MRT)
