- Assist Clinical HOD(s) and internal/external key stakeholders to plan, develop and implement new care models and clinical services in respective clinical programme(s)/department(s).
- Support the operations and continuous improvements of clinical services and programmes in inpatient and outpatient settings with respective internal and external stakeholders
- Provide other aspects of Clinical Operations Support including but not limited to: Project Management, Workflow management, IT and System requirement, Financial assessment, Data Collection and Analysis, Resource management including budgetary planning, procurement, Event management & Logistics (on ad-hoc basis) and other administrative/ secretariat responsibilities.
- Translate and communicate the vision, strategic and business plans of the hospital and clinical department(s) to all relevant areas and ensure alignment of goals and objectives.
- Identify opportunities to implement or facilitate strategies with Clinical HOD(s) of the relevant medical specialty as assigned to ensure services meet evolving healthcare needs.
- Create a conducive environment to facilitate open communications and multi-disciplinary teamwork.
- Develop and implement strategies and plans for achieving customer satisfaction.
- Identify and monitor key clinical and operations performances and customer service standards to ensure patients’ satisfaction.
- Ensure adequate resources are provided for services and in alignment with the Hospital’s business and financial objectives.
- Set up programmes to promote continuous improvement and learning, as well as to facilitate auditing and reviewing of services.
- Any other projects and assignments as directed.
Requirements
- Basic degree & Postgraduate degree in hospital and administrative preferred.
- 3 to 5 years of working experience in healthcare or service industry preferred.
- Strong interpersonal and communicative skills.
- Strong team-player, organised and analytical.
- Independent worker, with strong initiative and self-motivation.
- Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.
- Embrace continuous improvements, innovation and changes.
- Proficient in SAP and MS Office applications such as Words, Excel and Power Point
