Primary Purpose & Function
1. Lead and supervise a team of Service Advisor & Technicians to achieve the departmental growth and profitability through excellent customer service, and right- first time diagnosis and consistent Quality repairs.
2. Responsible for efficient operation.
3. Support and maintain cordial relationship with principal in providing technical administation and support sales as well as aftersales to achieve profitability and customers satisfaction.
4. Provide technical support to workshop in meeting excellent customer service and product conformity.
5. Liaise with factory on all technical related matters.
Duties & Responsibilities
- Coordinate and liaison with factory on the managemnt and implemnetation of all technical information, product investigate, service bulletins, service campaign and safety recall.
- Control the effective warranty claims and technical information (TIR) to ensure maximum success and recovery.
- Plan and organise technical / product training to sales and service staff.
- Supervise the preparation and participation of annual principal's skill competition as well as Distribution Award.
- Liaise with Factory's on Technical Report and investigation.
- Quality system submission.
Requirements
- Master Tech Management
- Diagnostic tools and software
- In-depth knowledge of automotive mechanics and repair process
- Safety regulations and Compilance and problem solving abilities.
Qualification
- Diploma or Degree in Engineering / Business Administration / Automotive Engineering
- 3 years & above experience in Automotive
- Valid Singapore Class 3 license
