What the day will look like
Support Claim matters
- Communication and management of the internal and external stakeholders' expectations
- Build client relationship in tandem with Client Relationship Manager, working as a Client Team
- Support carrier meeting for specific claims
- Identify and report contract drafting problems and errors
- Support claims data analysis and reporting. Monitoring claims SLAs and taking accountabillity for performances.
- Quality control of claims information and reporting to business partner
- Issue of claim/cash call in accordance with contract terms and SLA
- Issue processing instructions to the outsource partner and Quality Control on the accuracy of work (if applicable)
- Timely reporting of major / large losses to brokers
- Periodic update of outstanding loss reserve and status of open claims.
- Interacts with internal and external stakeholders on technical matters (face-to-face meetings, conference calls and emails)
- Supports Claims Negotiation and Settlement of Claims and seeks support internally for more complex cases.
Support Premium matters
- Use the renewal tracking list to track the list of renewing / new contracts under your care for receipt of Broker Finalized Email (BFE).
- Verify contract terms and accounting structure in GRiDS, as entered by the Sales team.
- Ensure all necessary information is included. If otherwise, this is to be summarized and reported back to the line manager after each renewal;
- Identify and collate erroneous / missing treaty information in ACM and highlight training requirements
- Finalize contracts, schedule revenue, and transmit applicable premium documents within established timeframes, i.e. invoice/PANs or FDO.
- Schedule revenue should be done in line with historical trending, broker's advice or broker's agreement on SA proposal
- Process premium and accounts within established timeframes
- Process periodic reports, term adjustments, sliding scale commissions, profit commissions, loss participation clause and various adjustment as applicable in accordance with contract terms and service level agreement
- Assist Client in computation of various term adjustment as required
- Issue processing instructions to the outsource partner and Quality Control on the accuracy of work (if applicable)
- Ensure Compliance and Legal approval is obtained for third party co-brokerages and brokerage-only accounts – Third Party Approval and Joint Broking Agreement / Brokerage Sharing Agreement to be in place
Skills and experience that will lead to success
- 1-2 years relevant experience, preferably with a sound understanding of the reinsurance industry within the Asia region
- Detailed, meticulous and able to multi-task under tight deadlines
- A team player – able to communicate in a dynamic team environment
- Excellent communication skills (verbal & written)
- Ability to present to senior stakeholders in a professional environment
- Strong computer / system literacy, including first class Word, PowerPoint and Excel skills
