*Work location: Jurong East
Coordinate resources such as Classrooms, Trainers and Equipment/Props to schedule classes so classes can be conducted:
• Schedule classes throughout the year for each product type under their purview.
• Coordinate resources (e.g. venue/license/trainers/equip) to schedule classes.
• Track and monitor enrolment rates,
• Respond, monitor and follow up on un-planned scheduling requests.
• Monitor and report on utilisation rate, cancellations and sufficiency of capacity.
• Work with stakeholders to inform learners on class postponement or cancellations.
Ensure administrative activities are completed timely:
• Course code creation in the system.
• Processing of payment to Trainers (honorarium) and Partnership Fees.
• Assignment/Un-assignment of Zoom licenses to virtual-led Trainers.
• Submit any reports (as required).
Perform data-driven analysis to support stakeholders in optimise resources:
• Classify courses based on slow/fast movers, and evergreen demand.
• Analyse trends to determine sufficiency of resources/capacity.
• Analyse trends to determine and optimise utilisation by time periods and venues.
• Perform cost-benefit analysis to prioritise resource allocations.
• Perform forecasting to ensure schedules closely matches market demand.
Manage stakeholders:
• Participate in weekly class review discussions.
• Review S&OP data trends to advise Product Managers on adjusting schedules.
• Communicate with stakeholders to provide prompt and relevant updates.
• Review feedback from internal stakeholders on planning and scheduling improvements.
Support product and services improvements:
• Conduct frequent reviews of trainer and equipment availability with Heads of Product.
• Conduct frequent reviews of classroom capacity with Head of Planning & Scheduling.
• Conduct frequent reviews of customer needs with Account or Sales Managers.
• Provide feedback to internal stakeholders.on venues, service delivery and trainers.
• Provide feedback to internal stakeholders on take-up rates and cancellations.
Requirements:
• Minimum Diploma holder
• Prior experience reading/analysing reports from Power BI or Tableau preferred
• Prior experience using Microsoft Power Platforms (Power Automate, Power Apps, SharePoint) preferred
• Good planning and coordination skills.
• Proficient in Microsoft Excel and Outlook.
• Good computer skills.
• Team player.
